WHAT IS OUR RETURN POLICY?
Beach Babe Swimwear prides itself on making the highest quality eco friendly bikinis handmade in California. Made in small batches to ensure quality never changes. A store credit and exchange only policy allows us to continue to produce sustainable one-of-a-kind custom bikinis. We thank you for your support!
WHERE DO I SUBMIT A RETURN?
U.S. Domestic only - Access our online return portal for step-by-step instructions on how to return/exchange. Click HERE (*please note* Black Friday/Cyber Monday orders do not qualify for free exchange shipping)
International - Email firstname.lastname@example.org for assistance on a return or exchange.
We provide a FREE return label, you are not responsible for covering shipping cost to return. One free label per order. (Excludes Black Friday, Cyber Monday, final sale marked items and any item with a 40% or more discount.)
Returns and exchanges must be sent back within 30 days from order date. Returns are processed within 2-4 business days after receiving your return pieces.
Pre-Order items can be returned 30 days from the ship date*
- Returns are refunded via store credit in the form of a Beach Babe E-Gift Card.
- Final Sale marked items, Black Friday, Cyber Monday, Sample Sale or BOGO sale items are non-returnable for store credit or exchange.
Exchanges are free, (excludes final sale items, BF/CM or items with 30% or more discount)
Select the new items when submitting your exchange and new order will be placed immediately to reserve your pieces. Exchanges will be shipped once we receive the returned items.
Sale items being exchanged for a different style and not the same price, the difference must be paid.
- Please be sure to send your item(s) back in full accordance with our return policy.
- Due to our high demand, once an exchange or store credit is initiated pieces must be returned within 10 days from initiation date to ensure your item(s) are still available.
- Items must be unworn, unwashed, liners still in place and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear. NO EXCEPTIONS
- Accessories, shoes, and body care products are non-returnable or exchangeable.
- All returns and exchanges must include the packing slip. If you do not have a packing slip, please print out your order confirmation email.
- We do not accept packages sent back without submitting a return request or exchange request.
Final Sale item(s) and late returns will be returned to sender, or subjected to a 50% restocking fee.
Returns are processed within 2-4 business days after receiving your return pieces.
Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email email@example.com for assistance before submitting a return or exchange.
BLACK FRIDAY/CYBER MONDAY OR FLASH SALES
If NOT marked FINAL SALE item(s) may be returned within 14 days (from ship date, not delivery date) for store credit only - minus all shipping fees. Please email firstname.lastname@example.org for assistance.
CAN I RETURN A GIFT?
Gifts can be returned within 30 days from ship date. All tags and hygiene liners must be attached. Must be sent back with no stains or odors and in sellable condition. Please email email@example.com including the order number or gift givers first and last name. (excludes BF/CM and Final Sale marked items)
Holiday Gift returns will be accepted till January 15th 2019
DO YOU OFFER ORDER CANCELLATION?
Because we strive to get your order shipped as quickly as possible, we cannot cancel an order once placed as processing begins immediately.
We do not offer price adjustments. No exceptions
CONDITION OF A RETURN
Suits that are soiled, worn, damaged or laundered will not be accepted. If a suit is determined to be soiled and not sellable, it will be returned to the customer OR 50% will be deducted from item price. It is at Beach Babe Swimwear's discretion to decide if the returned suit has been soiled or not sellable.
Beach Babe WILL NOT accept returned swimsuits with stains and odors such as deodorant, cosmetic stains, perfume, smoke or skin flakes. NO EXCEPTIONS
Beach Babe requires items to be returned within 10 days of exchange or store credit initiation date. Returns received in our Distribution Center or retail locations after 10 days, are considered to be “late” returns. Any late returns will be refused and sent back to the customer.
Damaged, defective, or incorrect items must be reported within 1 business day of delivery date. Please email firstname.lastname@example.org for assistance. Reported after 1 business day customer must pay shipping cost to exchange.
By shopping at BEACH BABE SWIMWEAR® the customer agrees to all the above.